Refund policy

RETURN AND REFUND POLICY

Last updated: 10 July 2026

This policy is in addition to your rights under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.

CHANGE-OF-MIND RETURNS

You may request a voluntary change-of-mind return within seven days of receiving an eligible product.

To qualify, the product must be:

• unused and in the same condition in which it was received
• unopened where it was sold as a sealed product
• complete with its original packaging and accessories
• accompanied by proof of purchase.

Contact cooper@hazzcardshop.com.au before returning any product. Products returned without prior approval may be delayed or returned to the sender.

Customers are responsible for change-of-mind return postage. Original delivery charges are not ordinarily refunded for a change-of-mind return.

We recommend using tracked return shipping. The customer remains responsible for a voluntary change-of-mind return until it has been received by HazzCardShop.

Once an eligible return has been received and inspected, the approved product value will be refunded to the original payment method.

SEALED TRADING-CARD PRODUCTS

Sealed trading-card products are not eligible for a voluntary change-of-mind return after their factory seal, shrink-wrap, outer packaging or tamper-evident packaging has been opened, damaged or altered.

This includes booster boxes, booster packs, collection boxes, decks, tins, cases and other factory-sealed trading-card products.

This condition does not limit any rights relating to products that are faulty, damaged, incorrectly supplied or materially different from their description.

INDIVIDUAL AND GRADED TRADING CARDS

Individual trading cards and graded cards must remain in the same condition in which they were supplied to qualify for a change-of-mind return.

A change-of-mind return may be refused where a card, slab, sleeve, holder, security seal or identifying label has been altered, substituted, removed or damaged after delivery.

Where provided, product photographs and condition descriptions form part of the product listing.

Minor manufacturing variations, print lines, centring differences or other characteristics that were disclosed, reasonably visible in photographs or ordinarily associated with trading-card production are not necessarily faults. This does not affect any applicable consumer guarantee.

MYSTERY AND RANDOM PRODUCTS

The random outcome, pull result, card selection or perceived secondary-market value of a mystery or random product is not, by itself, grounds for a change-of-mind return.

No particular product, card, grade, character, set, rarity or resale value is guaranteed unless expressly stated in the applicable product description.

This does not limit rights where a product was incorrectly supplied, materially different from its description, damaged, faulty or otherwise failed to meet an applicable consumer guarantee.

ACCESSORIES

Eligible accessories may be returned for change of mind only when they are unused, complete and in resalable condition.

Opened or used protective accessories may not qualify for a voluntary change-of-mind return where they cannot reasonably be resold due to product-protection, hygiene or security considerations.

Australian Consumer Law rights continue to apply.

SALE AND CLEARANCE PRODUCTS

Sale, clearance and promotional products are not eligible for voluntary change-of-mind returns unless otherwise stated.

Sale and clearance products remain covered by the Australian Consumer Law. A discounted price does not remove consumer guarantee rights.

GIFT CARDS

Gift cards cannot ordinarily be returned for change of mind, redeemed for cash or replaced if lost or stolen.

Any rights or remedies required by law continue to apply.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

Please contact us as soon as reasonably possible if a product:

• arrives damaged
• is faulty or unsafe
• is not what you ordered
• is missing an included component
• is materially different from its description
• otherwise fails to meet an applicable consumer guarantee.

Include your order number, a description of the issue, clear photographs where appropriate and any other information reasonably required to assess the claim.

HazzCardShop may reasonably inspect or assess the product before providing a remedy.

Depending on the circumstances and the Australian Consumer Law, the appropriate remedy may include a repair, replacement, refund, compensation for reasonably foreseeable loss or another remedy required by law.

Consumer guarantee rights are not restricted to the seven-day change-of-mind period and do not require the product to remain in its original packaging.

Where a product is confirmed to have a problem covered by the Australian Consumer Law, HazzCardShop will cover or reimburse reasonable return costs where required.

MAJOR AND MINOR PROBLEMS

Where a product has a major problem, the customer may be entitled to choose a refund or replacement in accordance with the Australian Consumer Law.

Where a problem is minor and can be fixed within a reasonable time, HazzCardShop may choose to repair the product or provide another remedy permitted by law.

The appropriate remedy will depend on the circumstances and applicable legal requirements.

ORDER CANCELLATIONS

Contact cooper@hazzcardshop.com.au immediately to request an order cancellation.

We will attempt to accommodate cancellation requests, but cancellation cannot be guaranteed after processing has commenced, stock has been specifically allocated, the order has been packed, a shipping label has been purchased or the order has been dispatched.

Pre-order cancellations are also governed by our Purchase Options Cancellation Policy.

Nothing in this section limits any rights available under the Australian Consumer Law.

EXCHANGES

Where a voluntary change-of-mind exchange is approved:

• the returned product must satisfy this policy
• the customer is responsible for return postage
• the customer may be responsible for postage for the replacement product
• any price difference must be paid before the replacement is dispatched.

Where an exchange relates to a faulty, damaged or incorrectly supplied product, the Australian Consumer Law will apply.

REFUND PROCESSING

Approved refunds will be issued to the original payment method unless another method is legally required or agreed with the customer.

Please allow up to 10 business days for HazzCardShop to process an approved refund. Banks, card providers and payment services may require additional time before funds appear in the customer’s account.

Shipping charges will be refunded where required by law. Shipping charges are not ordinarily refundable for voluntary change-of-mind returns.

RETURN ADDRESS

Do not send a return without contacting us first.

The appropriate return address and instructions will be supplied after the return request has been reviewed and approved.

CONTACT

Return and refund enquiries can be sent to:

HazzCardShop
Tasmania, Australia
cooper@hazzcardshop.com.au