Terms of service

TERMS OF SERVICE

Last updated: 10 July 2026

These Terms of Service govern your access to and use of the HazzCardShop website, online store, products, content and related services.

Throughout these Terms, “HazzCardShop”, “we”, “us” and “our” refer to HazzCardShop. “You” and “your” refer to the customer, website visitor or other user of our services.

By accessing our website, creating an account or placing an order, you agree to these Terms of Service and our associated store policies.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under the Australian Consumer Law.

1. ONLINE STORE

Our store is hosted using Shopify, which provides the ecommerce platform that enables us to offer products and services to you.

You must not use our website or services for any unlawful, fraudulent or unauthorised purpose.

You must not attempt to interfere with the security, operation or integrity of the website, Shopify platform, payment systems or any connected service.

1. ELIGIBILITY AND ACCOUNT INFORMATION

By placing an order, you confirm that you are legally capable of entering into the transaction or have the permission and supervision required by law.

You are responsible for providing accurate, current and complete information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, except where unauthorised activity was not caused or contributed to by you.

Contact us promptly if you believe that an account has been accessed without authorisation.

1. PRODUCTS AND DESCRIPTIONS

We take reasonable steps to describe products accurately.

Product photographs are intended to represent the product offered. Colours and appearance may vary depending on lighting, photography, display settings, manufacturing variation and the nature of the product.

For individual trading cards and graded cards, product photographs and stated condition information form part of the product description where provided.

Unless expressly stated otherwise, no particular pull, card, rarity, grade, character, set, resale value or secondary-market outcome is guaranteed from a random, sealed or mystery product.

Products and packaging may contain trademarks, artwork and intellectual property belonging to their respective rights holders.

1. PRODUCT AVAILABILITY

All products are subject to availability.

Placing a product in a cart does not reserve it. A product may sell out or become unavailable before checkout is completed.

Inventory errors, simultaneous purchases, supplier changes or technical issues may occasionally cause a product to appear available when it is not.

If we cannot supply a purchased product, we will contact you and provide an appropriate refund, alternative or other remedy. You are not required to accept store credit or an alternative product where we cannot supply what was purchased.

1. PRICES AND GST

Prices are displayed in Australian dollars unless otherwise stated.

Where applicable, displayed prices include Australian Goods and Services Tax.

Shipping charges and other applicable costs are displayed before the order is submitted.

We may change prices at any time. A price change does not ordinarily affect an order that has already been accepted, except where an obvious and genuine pricing error has occurred.

1. PRICING AND LISTING ERRORS

We may correct typographical errors, inaccurate descriptions, incorrect images, inventory errors or other mistakes.

If an obvious pricing or listing error affects an order, we may contact you before fulfilment and provide the option to:

• proceed at the correct price
• select an appropriate alternative
• cancel the affected product for a refund.

We will not rely on this section to avoid an order merely because a product later becomes less profitable or its market value changes.

1. ORDERS

When you submit an order, you make an offer to purchase the products in your cart.

An automated order confirmation acknowledges that the order was received. It does not prevent us from reviewing the order for payment, inventory, fraud, pricing or fulfilment issues.

An order is accepted when we confirm acceptance, begin fulfilment or dispatch the products, whichever occurs first.

Please review your products, quantities, delivery address and contact information before submitting the order.

Contact us immediately if a correction or cancellation is needed. Changes cannot be guaranteed after processing or dispatch has commenced.

1. ORDER LIMITS AND RESELLING

We may apply reasonable purchase limits to products with restricted availability, high demand or limited supplier allocations.

We may cancel or reduce orders where we reasonably believe that:

• stated purchase limits have been exceeded
• multiple orders were used to avoid a stated limit
• the order is fraudulent or unauthorised
• fulfilling the order would be unlawful
• an obvious pricing or inventory error occurred.

Where an order is cancelled, the amount paid for the cancelled products will be refunded.

Unless a product or wholesale arrangement states otherwise, products are offered primarily to end customers. Contact us before placing substantial commercial or resale orders.

1. PAYMENTS

Available payment methods are displayed at checkout.

You authorise the applicable payment provider to charge the amount displayed when your order is submitted.

Payment information is processed through Shopify and applicable payment providers. HazzCardShop does not ordinarily receive or store complete payment-card details.

Orders may be delayed or cancelled where payment cannot be authorised, is reversed or is reasonably suspected to be fraudulent or unauthorised.

1. SHIPPING AND DELIVERY

Shipping methods, rates, eligibility conditions, bulky-product exclusions and delivery information are set out in our Shipping Policy.

Available shipping methods and final charges are displayed at checkout.

Delivery dates are estimates rather than guarantees unless expressly stated otherwise.

We are not responsible for delays caused solely by carriers, severe weather, natural disasters, industrial action or circumstances outside our reasonable control. However, we will provide reasonable assistance and any remedy required under the Australian Consumer Law.

Customers must provide a complete and accurate delivery address.

Where a parcel must be resent because the customer supplied incorrect or incomplete information, reasonable additional shipping charges may apply.

1. RISK AND OWNERSHIP

Ownership of purchased products passes to you when full payment has been received and the products have been delivered, subject to any rights that cannot legally be excluded.

Nothing in these Terms transfers responsibility to a customer where HazzCardShop remains legally responsible for loss, non-delivery, damage or another failure.

1. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds and exchanges are governed by our Return and Refund Policy.

Our voluntary change-of-mind policy operates in addition to Australian Consumer Law rights.

Consumer guarantee rights are not restricted by any voluntary change-of-mind deadline, packaging condition or exclusion stated in our policies.

1. PRE-ORDERS AND PURCHASE OPTIONS

Pre-orders and other purchase options are governed by the product listing and our Purchase Options Cancellation Policy.

Estimated release and dispatch dates may change because of manufacturer, supplier, allocation, freight or carrier delays.

Where an order contains in-stock and pre-order products, the complete order may be held until all products are available unless split shipping is offered, purchased or agreed.

1. MYSTERY AND RANDOM PRODUCTS

Mystery and random products contain an element of chance.

The product description will identify the principal inclusions, structure or guarantees that apply.

Unless expressly stated, we do not guarantee a particular card, rarity, grade, character, set, pull result, resale value or secondary-market return.

The random outcome or perceived value of a product is not, by itself, evidence that the product is faulty or incorrectly supplied.

This section does not limit rights where the product was not supplied as described or otherwise failed to meet an applicable consumer guarantee.

1. CUSTOMER REVIEWS AND SUBMISSIONS

Where you submit a review, photograph, message, suggestion or other content, you confirm that:

• you have the right to submit it
• it does not unlawfully infringe another person’s rights
• it is not knowingly false, defamatory, abusive, fraudulent or unlawful
• it does not contain malicious code.

You retain ownership of your original content.

You grant HazzCardShop a non-exclusive, royalty-free licence to display, reproduce and use submitted content in connection with operating and promoting the store, unless otherwise agreed.

We may remove content that is unlawful, misleading, unrelated, abusive, spam or otherwise inappropriate for the relevant service.

1. INTELLECTUAL PROPERTY

The HazzCardShop name, logo, original website design, original written content, graphics and other original materials are owned by or licensed to HazzCardShop and are protected by applicable intellectual-property laws.

You may view and use the website for personal, non-commercial shopping purposes.

You must not reproduce, republish, sell, scrape, distribute or commercially exploit our original website content without permission, except where permitted by law.

Pokémon, One Piece and other product names, characters, artwork and trademarks are owned by their respective rights holders. HazzCardShop does not claim ownership of third-party intellectual property.

1. PROHIBITED CONDUCT

You must not:

• use the website for unlawful or fraudulent purposes
• submit false payment, identity or delivery information
• introduce malware or malicious code
• attempt to gain unauthorised access to systems or accounts
• interfere with website operation or security
• scrape or harvest data in a manner that breaches applicable law
• impersonate another person
• infringe intellectual-property or privacy rights
• use the website to harass, threaten or harm another person.

We may restrict or terminate access where reasonably necessary to protect customers, the store, our service providers or other parties.

1. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to services provided by Shopify, payment processors, carriers, social platforms, review providers and other third parties.

Third-party services are governed by their own terms and privacy practices.

We are not responsible for independent third-party websites that we do not control. A link does not necessarily constitute endorsement.

Nothing in this section excludes responsibility that HazzCardShop cannot legally exclude.

1. PRIVACY

Personal information is handled in accordance with our Privacy Policy and applicable law.

Shopify and other service providers may process information where necessary to operate the store, process payments, prevent fraud, deliver orders and provide related services.

1. WEBSITE AVAILABILITY

We aim to keep the website available and accurate but do not guarantee that it will always operate without interruption or technical error.

We may temporarily restrict access for maintenance, security, updates or circumstances outside our reasonable control.

Where a technical error affects an order or payment, we will take reasonable steps to correct the issue.

1. AUSTRALIAN CONSUMER LAW

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms, our Return and Refund Policy, Shipping Policy, Purchase Options Cancellation Policy or any other store communication excludes, restricts or modifies:

• a consumer guarantee
• a right or remedy
• a liability that cannot legally be excluded, restricted or modified.

Where legislation permits liability to be limited, it will be limited only to the extent permitted by that legislation.

1. LIABILITY

To the maximum extent permitted by law, HazzCardShop is not liable for indirect or consequential loss that was not reasonably foreseeable at the time of purchase.

This limitation does not apply to:

• liability that cannot legally be excluded
• loss caused by fraud or wilful misconduct
• remedies available under the Australian Consumer Law
• personal injury or property damage where liability cannot legally be limited.

Customers remain responsible for making independent decisions regarding collecting, grading, investing, reselling or relying on secondary-market values.

We do not guarantee that trading cards or other collectibles will retain or increase their market value.

1. TERMINATION

You may stop using the website at any time.

We may suspend or terminate access where you materially breach these Terms, engage in unlawful or fraudulent activity, threaten website security or misuse our services.

Termination does not affect rights or obligations that arose before termination, including payment obligations, accepted orders and consumer rights.

1. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

1. NO WAIVER

If we do not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce it later.

1. ENTIRE AGREEMENT

These Terms, together with the product listing, order confirmation and applicable store policies, form the agreement between you and HazzCardShop regarding the relevant purchase or use of the website.

Where there is an inconsistency, mandatory law takes priority.

1. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our store, services, technology, policies or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

Changes will not retrospectively remove rights that have already arisen under an accepted order.

1. GOVERNING LAW

These Terms are governed by the laws of Tasmania and the Commonwealth of Australia.

The parties submit to the jurisdiction of the courts and tribunals of Tasmania and courts entitled to hear appeals from them, subject to any right a consumer has to bring a claim in another jurisdiction.

1. CONTACT

Questions about these Terms can be sent to:

HazzCardShop
Tasmania, Australia
cooper@hazzcardshop.com.au
hazzcardshop.com.au