Refund / Returns Policy

Returns & Refunds

Refund / Returns Policy

We want you to shop with confidence. Please review our policy carefully before making a purchase.

We aim to provide high-quality, authentic Pokémon TCG products. If there is an issue with your order, we are here to help and will work with you to resolve it.

Eligible Returns

Factory-sealed products only (must remain unopened)
Items damaged during shipping

Return Process

Contact us within 7 days of receiving your order with your order number and details of the issue.

Email us at:
cooper@hazzcardshop.com.au

Refunds

Refunds are issued after the returned product has been received and inspected.

Shipping costs are non-refundable unless the item arrived damaged or there was an error with your order.